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Profile Requirements

To start a conversation with a recipient over Drift, Courier must be provided the recipient's email. This value should be included in the recipient profile as email.

  "email": "[email protected]"


Overrides can be used to change the request body that Courier uses to send an email. Overrides are useful when a field is not yet supported by Courier or you would like to override the value that Courier generates. You can override any of the fields supported by Drift’s /conversations/new endpoint (see all send request body fields here). Below is an example of overriding the “send to" email and the access token for the configuration:

  "recipient": "katherine_pryde",
  "profile": {
    "phone_number": "+12345678901"
  "data": {
    "name": "Katherine Pryde"
  "override": {
    "drift": {
      "body": {
        "from": "+109876543210"
    "config": {
      "accessToken": "<youraccesstoken>"

Updated 2 months ago


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